Faq

One Stop
  • Home
  • About
  • Contact Us
  • Services
    • Carpet
    • Area Rug
    • Upholstery
    • Carpet Protector
  • Pet Odor Treatment
  • Online Booking/Pricing
  • Our Guarantee
  • Service Area
  • Green Cleaning
  • Blog
  • FAQ
  • Pre Cleaning Instructions
  • Carpet Cleaning Mill Creek / One Stop Cleaning Company
  • Carpet Cleaning Bothell / One Stop Cleaning Company
  • Carpet Cleaning Woodinville / One Stop Cleaning Company
  • Carpet Cleaning Lynnwood / One Stop Cleaning Company
  • Carpet Cleaning Everett / One Stop Cleaning Company
  • Carpet Cleaning Mukliteo / One Stop Cleaning Company
  • Commercial Carpet Cleaning
  • online
(206) 909-9661
Our Cleaning Process
  • We use corner and floor protector to protect your walls
  • We leave wet floor signs in place to remind of potential slipping hazards
  • We use a door seal to seal up the door during cold days to help regulate the temperature in the home
  • We pre-treat all carpets and stains 
  • Use a powerful truckmounted unit to fully flush out the carpets fibers
  • We use a high powered down draft  fan to force dry carpets

Scheduling
How to set up an appointment?
  • We try to make this process as easy for you as possible.  You can call us at 206-909-9661, email us at Support@onestopcleaningcompany, or create your own personal portal so you can book anytime.

Please explain the benefit and features of the customer portal?
  • You can create your own account to book appointment, see past invoice, communicate to us and pay for your invoice as well.
  • It's free!
  • Download APP (coming soon)

How to create your own personal portal?
This is easy, I will help walk you through it.  
  • Log in or Create account 
  • Pick Service (Deluxe, Premium, Upholstery, Area Rug)
  • Pick up to 3 times slots and on different days if you needed (as of now, you can only pick 1 time slot on a mobile device)
  • In the notes after you choose your time, list the rooms you want to have cleaned or what upholstery or area rugs you want cleaned.
  • You will get a comfirmation and That's it!
  • We then alert you about your appointment and will call you if we have additional questions.

Before, during and after the cleaning
BEFORE:
  • Free up a close driveway spot for our cleaning van or move car out of garage if leaving
  • Please make sure outside water is turned on and working
  • Vacuum the day before with Deluxe Package
  • Remove fragile items & small furniture like lamps,dining room chairs and plants for example
  • Secure or put away pets
  • Remove area rugs if desired to be cleaned under
  • Rain & snow have no effect on our cleaning
  • Remove small items such as toys,clothing & drapes from floor
  • Set thermostat to  72º & only open windows on sunshine low humidity days
  • Please remember floors can be slippery
  • Vacuum furniture that you want cleaned
During
  • Point out areas of concern such as spots,pet accidents & soiled traffic areas
  • For safety's sake keep an eye on curious little ones
  • Let the technician know if you want Green Guard protector for your carpets
  • Area rugs are best done at our rug cleaning plant but in home cleaning is available
  • If you choose to protect your carpet with Green Guard avoid walking on for 30 minutes
After
  • Please remember that floors can be slippery when wet
  • Leave tabs and coasters under the furniture leg for 24 hours
  • Leave AC/Heat system and ceiling fan on until dry
  • Pet odors, depending on stage, may take time dissipate 

Furniture Moving
Do you move furniture?
  • Yes.  We move the standard furniture ie sofa, tables, chairs, some beds, dressers and so on.  We use furniture sliders to easy move it around and use special coasters that we leave in place, which you can remove and throw away the follow day.
What don't you move?
  • Furniture over 300lbs, china hutches, TV, computer and any other electronics.

Carpet Drying
How long will it take for the carpets to dry?
  • We can start in the room you are going to use the most and have it pretty dry by the time we leave.  The carpets usually take 4-6 hrs, with thicker carpets, thick carpet or if raining outside it may add to the dry times. 
​
Can I walk on it while it's pretreated and after it's cleaned?
  • Yes.  It's okay to walk on it, but we ask that you be careful walking down staircases and to non carpet areas.

What about my furniture in the area during the drying process?
  • We can move your basic furniture around like sofa's, table's, chair's and so on using furniture sliders to prevent any damage to the carpet or furniture.   We use special coasters that we leave in place during the drying process, you can throw them away the next day.  
How long will it take my upholstery dry?
  • We usually get most of it dry by the time we leave, whatever is not dry, usually dries in 1-2 hours.  We can clean upholstery on hardwood floors by using protective floor covers. ​


(206) 909-9661

Services

Carpet 
Upholstery 
Area Rug
Pet Odor 

Company

About
Pricing
​Blog
Guarantee
​
Service Area

Support

Contact
FAQ
Service Area
​[email protected]

Service Area

Mill Creek,   Bothell
Woodinville,   Kenmore
Lynnwood,   Everett
Lake Stevens,   Marysville
Mukilteo,   Snohomish
Sammamish,   Bellevue
Kirkland,   Edmonds
Redmond,   Seattle



Picture
© COPYRIGHT 2015-2016. ALL RIGHTS RESERVED.
Picture
Photos from dkalo dkalo
  • Home
  • About
  • Contact Us
  • Services
    • Carpet
    • Area Rug
    • Upholstery
    • Carpet Protector
  • Pet Odor Treatment
  • Online Booking/Pricing
  • Our Guarantee
  • Service Area
  • Green Cleaning
  • Blog
  • FAQ
  • Pre Cleaning Instructions
  • Carpet Cleaning Mill Creek / One Stop Cleaning Company
  • Carpet Cleaning Bothell / One Stop Cleaning Company
  • Carpet Cleaning Woodinville / One Stop Cleaning Company
  • Carpet Cleaning Lynnwood / One Stop Cleaning Company
  • Carpet Cleaning Everett / One Stop Cleaning Company
  • Carpet Cleaning Mukliteo / One Stop Cleaning Company
  • Commercial Carpet Cleaning
  • online